Privacy Policy

We collect information you provide through our contact form or by email, including your name, email address, organisation, project location, site details, correspondence and supporting documents. Commissioned work may also require billing and payment records.

You choose what to send us, although we need sufficient contact and project information to respond or prepare a quotation. Our website and form providers may also process technical information, such as IP addresses and browser details, to deliver and protect their services.

We use information to answer enquiries, discuss project requirements, prepare quotations, deliver agreed services and maintain necessary business records. The legal basis depends on the purpose:

Contract: where an individual asks us to prepare a quotation for them, or commissions work, we use the information necessary to take those requested steps or provide the agreed service.

Legitimate interests: we use relevant contact details to respond to general enquiries, communicate with people representing organisations, administer client relationships and retain necessary records of our work. These are our interests in running the business and responding to the people who contact us, balanced against their privacy rights.

Legal obligation: we retain and use information where needed to meet applicable legal requirements, including tax and accounting obligations.

Consent: optional website analytics operate only after you accept them. You can withdraw that consent through Cookie settings in the footer.

Enquiries that do not lead to work: we normally delete personal information 12 months after the last meaningful contact. We may retain relevant information longer while discussions remain active or where a specific legal or contractual matter requires it.

Commissioned projects: we retain the necessary correspondence and project records for the period needed to deliver the work, meet contractual and professional indemnity requirements, and establish or defend legal claims. Tax and accounting records are kept for the applicable statutory period.

We review retained information periodically and delete or anonymise it when it is no longer needed. This review includes enquiry copies held in our email and contact-form services.

Enquiries and project information are treated in confidence. We do not sell or trade personal information.

Our contact form uses Formspree to receive submissions and forward enquiries. Our email and website hosting providers also process information needed to deliver their services. Relevant information may be shared with professional advisers, insurers or authorities where necessary to administer a project, meet a legal obligation or handle a claim.

Some providers operate internationally and may process information outside the UK, including in the United States. Their privacy information describes their processing and protections. You can contact us for further information about the providers involved in handling your enquiry.

Read the Formspree Privacy Policy.

Google Analytics and Microsoft Clarity load only after you accept optional analytics. They help us understand website use, including pages visited, browser and device information, and interactions such as clicks and scrolling. Clarity can create recordings of browsing sessions for this purpose.

The site and enquiry form work without optional analytics. Your choice is stored on your device. To withdraw consent, open Cookie settings in the footer and select Decline. This stops future analytics loading; it does not affect processing that took place before you withdrew consent.

Further details are available in the Google Privacy Policy and Microsoft Privacy Statement.

Depending on the circumstances, you can request access to your personal information, correction, deletion, restriction of its use, or a portable copy. These rights are subject to applicable conditions; for example, some records may need to be retained to meet legal obligations.

Your right to object: you can object to our use of your personal information where we rely on legitimate interests, on grounds relating to your particular situation.

To make a request, email hello@firstfeasibility.co.uk. Where processing relies on your consent, you may withdraw it at any time.

Please contact hello@firstfeasibility.co.uk if you have a concern about how we handle your information.

You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator. Information on raising a complaint is available at ico.org.uk/make-a-complaint.